Frequently Asked Questions

Everything you need to know about your favorite beauty essentials.

Are theBalm products cruelty-free?

Yes! At theBalm, we are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we ask others to do so on our behalf.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your shipment's progress.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of purchase for a full refund, provided the products are in their original packaging.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

Is your packaging recyclable?

We are committed to sustainability. Most of our packaging is made from 100% recyclable materials and features our signature vintage-inspired designs to minimize plastic waste.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.